CUSTOMER MANAGEMENT (CRM)
All the customers. All the data. All in one.
CUSTOMER RELATIONSHIP MANAGEMENT
Know more about your customers.
Because knowing more means selling more.
Thanks to our CRM, plentymarkets' central customer management module, you have an easy time handling all of your customer data, such as order and payment histories and important enquiries. Clearly organised and in one place, while providing all the clustering possibilities you need.
A big advantage is the ticket system that helps you answer enquiries in a structured way. So you are always up to date and know what your customers buy, which items are in great demand and which are not. This gives you the chance to adjust your marketplace offers accordingly.The result: you can always supply exactly what the market demands. Good for your customers. Good for you.
CENTRAL CUSTOMER MANAGEMENT
Customer data under control, business under control.
Our CRM helps you gather and edit all of your customers' data – no matter whether this data is generated via POS, online shop, telephone, email or other connected channels.
- Overview of all customer data, being able to quickly find and centrally edit data records
- Creation of customer-specific data as well as self-defined properties, customer types and customer classes
- Maximum flexibility: individually adjust your system to your workflow by using custom events and processes
SIMPLIFIED CUSTOMER COMMUNICATION
Premium customer service made easy.
Process your entire customer communication in plentymarkets. plentymarkets automatically sends order, incoming payment and shipping confirmations to your customers via email and converts customer enquiries into clearly structured tickets.
- Create email templates via drag-and-drop in an easy and intuitive way to simplify your standard processes
- Automatic email dispatch and ticket system
EFFECTIVE CAMPAIGN MANAGEMENT
Bring your products to the market. Promote customer loyalty.
Promotion is part of the trade. Especially when it comes to the communication with your customers. plentymarkets helps you promote your products better and more efficiently. Also, managing your campaigns with our CRM is trouble-free.
- Lead management and central campaign management
- Effective use of coupon campaigns on all sales channels
- Integrated newsletter tool and connection to leading newsletter tool providers
- Special functions for B2B and B2C sales
CUSTOMER MANAGEMENT, BETTER MANAGED
Your advantages with CRM
at a glance.
Learn more about CRM. And other modules.
You can either use the built-in shop system, plentyShop, or easily link your existing online shop to plentymarkets.Learn more
plentymarkets helps you sell your items on over 50 marketplaces and price search engines worldwide. You can manage all of your sales from one system.Learn more
Our app-based point-of-sale system plentyPOS provides the perfect connection between your local store and your online business.Learn more
Customise your shipping processes. Whether you ship from your own warehouse or with a fulfilment service provider – you can manage all your shipments in one place and stay in control.Learn more
The plentymarkets OMS provides a flexible and scalable order processing to ensure smooth and legally compliant processes for all your sales channels.Learn more
plentyBI provides you with valuable and detailed insights, from costs to customers. This data is represented in the form of simple key figures and well-arranged dashboards.Learn more
Offer your customers the most popular payment methods. And keep track of all transactions. For quick and easy payment processing.Learn more
You can import and export your data quickly and safely. It’s easy to update, create and delete data or exchange it with other systems.Learn more
Profit from maximum performance, scalability and free updates. Your data is safe in an AWS cluster, which is managed by the plentymarkets Cloud team.Learn more
Make short work of time-consuming routine tasks and focus on what really matters – your business!Mehr erfahren
All of your items are saved in a central database. With just a few clicks, you can modify, combine and list them on various sales channels.Learn more
Get started with plentymarkets now
Test plentymarkets for 30 days for free and discover all the features you need to be successful in e-commerce.