The protection of your personal data and the data of your customers is an important concern for us.
To ensure that your personal data is always in the best hands, we employ an external data protection officer who regularly checks our internal processes and also trains our employees. This means that with plentymarkets you are always up to date in terms of e-commerce and data security!
You can reach our data protection team at:
Who we are
This website is operated by plentymarkets Ltd, company number 08784032, whose registered office is at Jubilee House, 213 Oxford Street, London, England, W1D 2LF. We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate. When you visit our website, the browser used on your device automatically sends information to the server on our website. This information is temporarily stored in a so-called log file. The following information is recorded without your intervention and stored until it is automatically deleted: IP address of the requesting computer, Date and time of access, Name and URL of the file accessed, Website from which access is made (referrer URL), Browser used and, if applicable, the operating system of your computer as well as the name of your access provider. The data mentioned are processed by us for the following purposes: Ensuring a smooth connection to the website, Ensuring a comfortable use of our website, Evaluation of system security and stability as well as for further administrative purposes. Under no circumstances do we use the data collected for the purpose of drawing conclusions about you personally. We collect personal information about you when you access our website, register with us, contact us and purchase our services. We collect this personal information from you either directly, such as when you register with us, contact us, or use our services or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below). The personal information we collect about you depends on the particular activities carried out through our website. This information includes: your name, address and contact details date of birth bank account and payment details details of any feedback you give us by phone, email, post or via social media information about the services we provide to you your account details, such as username, login details We use this personal information to: create and manage your account with us verify your identity provide services to you customise our website and its content to your particular preferences notify you of any changes to our website or to our services that may affect you improve our services This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why. The legal bases we may rely on include: consent: where you have given us clear consent for us to process your personal information for a specific purpose contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations) legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests) Further information—the personal information we collect, when and how we use it For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
Use of our forum
Our forum can only be read after registration. In order to be able to actively participate in the forum, you must be a plentymarkets customer and activate its use in your user account. When you register a forum account, it is linked to your plentymarkets user account. We save your username, your password and your email address as well as all information that you make in the forum, such as public contributions, bulletin board entries, friendships, private messages (we have no access to the latter), etc. in order to access the forum. If you delete your account, your public statements, in particular contributions to the forum, will remain visible to all readers, but your account can no longer be accessed and is marked in the forum with "[guest]". All other data will be deleted. Data processing for the purpose of participating in the forum is carried out on the basis of your voluntarily given consent and for the fulfilment of the contract.
Who we share your personal information with
Newsletter tracking By subscribing to the newsletter, you consent to tracking for statistical purposes. You will be explicitly informed of this when registering. A web beacon (or tracking pixel) is used. When the newsletter is delivered, the external server can then collect certain data of the recipient, for example the time of access, the IP address or details of the email program used (client). The name of the image file is individualized for each mail recipient by adding a unique ID. The mail sender remembers which email address belongs to which ID and can thus determine which newsletter recipient has just opened the email when the image is called up. Such personal data collected via the tracking pixels contained in the newsletters are stored and evaluated by us in order to optimize the newsletter dispatch and to adapt the content of future newsletters even better to the interests of the recipients. The data will not be shared with third parties. The user can prevent tracking by setting your email program so that it does not load any images in an email. We accept a cancellation of the newsletter as a revocation of this consent. You can unsubscribe from our marketing at any time by: —contacting us at firstname.lastname@example.org, write to plentymarkets Ltd., Spaces Jubilee House, 213 Oxford St, London, W1D 2LF, United Kingdom or call +44 20.34 11 78 22. —using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts It may take up to 7 days for this to take place. For more information on your rights in relation to marketing, see ‘Your rights’ below. Your rights Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to: fair processing of information and transparency over how we use your use personal information access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address require us to correct any mistakes in your information which we hold require the erasure of personal information concerning you in certain situations receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations object at any time to processing of personal information concerning you for direct marketing object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you object in certain other situations to our continued processing of your personal information otherwise restrict our processing of your personal information in certain circumstances If you would like to exercise any of those rights, please: email, call or write to us; let us have enough information to identify you; let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and let us know the information to which your request relates.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We use the SSL procedure (Secure Socket Layer) in connection with the highest encryption level, which is supported by your browser. This is usually a 256 bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
How to contact us
Please contact us if you have any questions about this privacy notice or the information we hold about you. If you wish to contact us please send an email to email@example.com, write to plentysystems AG, Bürgermeister-Brunner-Straße 15, 34117 Kassel, Germany or call +49 561 98 681 100.